Love Voip
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Great service backed by a friendly competent team.
I took up their offer of a free trial and although there were technical issues to begin with, the service is now up and running very smoothly. Initially, I had problems with one-way audio and after ruling out problems on my end, the Love VoIP team spent about two weeks investigating the problem and keeping me updated during this time. I am pleased to say the issue seems to have been resolved and there have been no repeat occurrences of this problem. Okay, so not the best start, but this gave me the opportunity to assess the kind of support I could expect should I ever need it again in the future, and I found them to be very courteous and professional in dealing with this problem and other minor issues since then. Support is provided via live chat, email or telephone. I have used all three but have always received prompt and helpful replies regardless of how you contact them. The live chat is good. You do have to get past the automated responses initially, but an agent usually responds quite promptly once you get past that. Usually, it's Nicola who I find is always very helpful and professional. Other plus points No contract. Unlimited calls bundle which includes calls to mobile and landline numbers. Portal which gives you a great deal of control over the service. The basic monthly charge is £4 which includes 100 minutes and the (optional) unlimited calls bundle costs £7, so £11 in total per month which seems reasonable and fair when you consider you are not tied to them with a contract. My only slight gripe is that it took exactly 3 weeks to port my phone number over from my previous provider and we stopped getting calls on our old landline without warning. This was on a Friday. The following Monday, we were informed that the number had now successfully been transferred to Love VoIP, yet we were still not getting calls on our Love VoIP 'landline'. Thankfully, this was swiftly resolved by Nicola when I contacted support to report the issue. As far as hardware is concerned, I am using a Grandstream HT802 VoIP adaptor which I bought on Brad's recommendation. This supports two phone lines which is ideal if you need to trial a VoIP service from another provider. I would also strongly recommend that you buy this from comms-express.com. The ones they sell have the UK mains adaptor and have standard firmware; they have not been modified / customised in any way unlike the ones from a certain other retailer.