Eurostars Hotels
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Eurostars Danube Budapest
We stayed at Eurostars Danube Budapest; I had good opinion in the past about this hotel, however in this winter I stayed 3 nights and all heating system was off or broken, we literally frozen every night, also the restaurant hall was without heating, some of personnel wearing coats. I asked every day to fix my room (superior) heating but nothing. As as result the following week i stayed 5 days home sick. Wrote to them to complain and ask for reimbursement, substantially they played like not understanding our complaints, notwithstanding pictures, evidences etc. still asking for clarifications or explanations etc. to send back the issue to us. This has been very frustrating as customer assistance in addition to a ruined holiday. So we recommend to avoid given the poor attention to client.