Ralphs Grocery Company
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Inexcusably bad service and ridiculous price hikes
I've been shopping at the Ralph's in Sherman Oaks (Burbank Blvd.) for some 40+ years (ever since it was a Hughes Market). Tonight, they wouldn't take my check. They claimed I was no longer in their system, and despite the fact that I have my checks printed with my driver's license number, which I backed up with a real California ID, they refused to process my order. Adding to that the disgraceful surcharge they instituted a few years ago for cash back on purchases and the fact that their prices have skyrocketed in suspicious, $1.00 per item intervals, and I've just about had it with their greed and lack of effort to assist. I don't do InstaCart with them because InstaCart makes terrible mistakes and refuses to fix them unless you write letters to all their corporate offices before someone will do anything helpful. I asked for a store manager to assist tonight, and the cashier (not very helpful, nor friendly) said he "couldn't do anything" to take my check. I call complete b.s. on that. The manager runs the store, does all the overrides on transactions, and can approve checks. So, no groceries for me tonight. The one good thing that works at Ralph's is their pharmacy, but I can't even refill my scrips online anymore because they go straight into an InstaCart. Also, the pharmacy's web site is buggy and inaccurate.