SriLankan Airlines Official
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Travel Nightmare - A
Simply the worst airlines i have travelled in the last 20 years!!! 1. They charge you extra for a short duration flight (14 hours flight) 2. Then they cancel and give you a long duration flight which you could have purchased for 300 euros less (26 hours flight) 3. Awful customer service with no empathy towards the customer 4. A 11 hour wait in the airport needs a hotel stay atleast, but the customer service is so rude and says they will try (not even sure) to provide refreshments ( a pack of chips and a bottle of water i suppose) 5. After 3 weeks of struggle, I decided to cancel my flight and only god knows when I will get the refund (if any) 6. Customer service call waiting is so long and most of the time they have no clue what to do with their own airlines. Puts you on hold for a long time with no result. 7. 100% delays expected (mine was a 3 hour wait during lunch time 8. The flight crew just did not care about the passengers not even for a cup of water I read so many reviews now about the same experience around the world with Srilankan airlines, I wish i could have read this before i booked my flights. I will make sure I create much awareness to my friends and beyond to avoid this airlines at any cost.