Centauro Rent a Car
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Worst car hire experienced ever
Worst car hire experienced ever I knew the car hire was a short bus ride away when I booked it so just be conscious the bus is at the end of the car park and you may be waiting up to half hour. Then on arrival to the check in desk, there is no first come first serve , you’re told to wait to be called. Even if you were first on the bus, or the only person with young kids who are frustrated and crying. I was second on the bus yet LAST called, so took another 30 minutes , then when I was seen the lady who was very rude and was very slow.. taking another 20 minutes at least. When given the keys there was no information on any known previous damage to the car, I usually would expect a print out with key indicators showing previous damage, but no nothing so it’s a complete guess if they are aware of any marks or not that you have. I would also expect ANY car hire place to have some tolerance and not expect their cars to stay in NEW condition , but Centuro do, not even an ultra tiny scratch is allowed. Lucky for me I took a video before leaving of a walk around the car, as when we returned the women who inspected the car tried blaming a tiny scratch on the front as new damage. I actually laughed out loud when she showed me, it was the size of my finer nail and I said surly you can’t class that as damage, that’s wear and tear. But she was adamant, when I looked back at my video it was there on collection and finally she agreed to wave it. So they were trying to charge me for no reason. They were so meticulous in the condition, I seen them arguing with another customer next to me because he had small mark on his wing mirror, they had to put their noses to the car to even see it! . I have never been to a car hire place so bad in my life and I have rented them all over Europe. Total experience overall shocking. Long story short , find another company within the terminal preferably.