JR Cigars
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Watch Out! Online Ordering Difficulties. Inflexible. Unresponsive.
Sure online ordering is usually with little or NO issues. However, once you want to change OR cancel and perhaps re-order, LOOK OUT! I'm speaking within 12-15 hrs ordering and placed time wise essentially overnight. Come on! Live chat doesn't accommodate this kind of transaction. You must call their customer service people. And then, you have to continue to wait until this person gets in touch with the warehouse. What an inconvenient pain. Why does this have to be so difficult? Jury is out. We'll see if they honor my request. March 6 UPDATE: Well, they didn't honor my change or order cancellation order request, as the customer service person had said that they would. Nor did they follow up and call me as promised. Order's NOT CANCELLED as per my request. It was shipped out, all within a reasonable time period that they could have. I'm done with JR Cigars.