TR
Travelocity
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Hours and hours on the phone and on line
I booked a flight to New Orleans and had to return a day earlier due to the hurricane. Travelocity was of no help in doing so - you cannot get a person who understands English on the phone, and their web-based "virtual agent" line is useless - so I made another reservation directly with the airline. After approximatly 5 hours on line and 2 hours on the phone, I was told I would get a travel credit on my travelocity account for the unused portion of my flight. A week later, no refund. this could have taken two minutes if I had booked directly with the airline, which I will do in the future.