First Home Improvements
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Pressurised sale scam
The consultation started off well with someone coming to us for 17:30. The lady was very friendly. We were shown a sample window which did seem good quality and had some good features. However, we were told on the phone that the appointment would be 1 hour - 1 and a half hours. She ended up being at our house for 3 and a half hours….. luckily we brought the appointment forward as initially they were meant to come at 19:30!!! The first 2 and a half hours were just her telling us about the company, making us watch some videos and showing us this window. Throughout the whole thing we just wanted to know a price. We finally had the windows measured and she did us a quote…. £38K!! Which she dropped to £34K with us agreeing to have some photos taken and a sign up outside the house for advertisement! We thought she was quite oppressive with giving us the quote and felt that there was an expectation to sign up at the time. When I said I wasn’t going to just sign up on the spot to £34K and we wanted to talk about it in private, she called her manager who miraculously could drop it down to £14K as a ‘one off’ and we had to agree and sign on the spot. Again, I said I absolutely wouldn’t be doing this and we wanted to talk/think about it so the offer was taken away. You can quite easily see how the vulnerable/elderly are taken advantage of and would sign up to this thinking they have a great deal that they don’t want to miss out on. What company can go from 38K to 14K with it being legit!?!? 3 and a half hours in we were absolutely drained and hadn’t even eaten dinner yet by 9pm and we were both left feeling very frustrated and disappointed. The whole purpose of going through the help 2 buy scheme is to save money and it’s all one big scam with sales advisors who just pressure you into trying to sign up to crazy amounts of money on the spot. Unfortunately no matter how good the windows are and the ‘discounts’ which are provided, I wouldn’t recommend unless you want to waste hours of your evening and pay £500 a month for the next 10 years for some new windows.