LifeStance Health
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Nightmare handling with administrative issues
My first psychiatrist at Lifestance was amazing and she was the sweetest woman I’ve ever met. She however retired and when I tried to reschedule with a new psychiatrist they told me I had too many “no-shows.” I had missed 6 appointments over the course of the year and for 3 had cancelled 24 hours in advance but they still considered them no shows. I understand my mistake in this situation but you would think they would be more understanding considering they deal with people who struggle with mental health issues. I asked if there was any way to remedy the situation and they said they would put in a request to schedule an appointment with some sort of upper management and that they would get back to me. I called a week later for an update and they said the “management” had not responded. Ok. Fine. I called again a week later. Same thing. At this point I’m frustrated as I am clearly trying to fix the situation and they dont seem to care. A month later and I still never heard back. I switched to talkiatry and am so much happier. I dont have to call every single time I need an appointment or a refill now. I dont reccommend lifestance at all if you have any kind of mental health struggles. It is ridiculous to me that they require you cancel within 48 hours as 3 times I had gotten sick and could not have predicted that. Don’t waste your time here. They dont care about you. Every time I called that phone number I was on hold for way too long.