US Water Systems Inc
View company profile →
Honest, Fair Pricing, Very Helpful and Customer Service is 5 Starts
We purchased two of the Fusion NLT Hybrid Professional-Grade Metered Water Softeners with Chlorine & Chloramine Removal. One was for my parents and the other for us. We had a prior General Ionics system which was about 25 years old and finally just wore out. The installation was very straight foreward and the online video's were a great pre-install tool to get to know how the system works as well as how to install it. We only had one issue when installing and that is the system was pre-set on Municipal water which bypassed the Backwash cycle during the first set up cycle for programming. One quick call to customer service and within less than 2 minutes we resolved the programming issue by switching it back to Well Water/Other to get through the first setup cycle. After that we just reset the water type back to Municipal and all has been working great since. I want to add when you call customer service you actually get a live person on the line everytime and we never had to wait for someone, they were on the line when you call, absolutely wonderful to deal with and fantastic support. We also purchased a Reverse Osmosis Five Stage system for our drinking water and just installed it as well. Again, very easy instructions to follow and the installation went well and after testing our water post the two tank drains after install we had a (009 ppm) reading. Water tastes great and Ice Cubes are clear. I also want to Note we had a couple missing parts on one of our softeners and on the RO system when shipped. After calling customer service, which was fantastic throughout the whole process, quickly replaced the missing parts and we had them in a couple days. We now are enjoying our soft, clean water both throughout the home of daily life as well as we also know we are drinking clean great tasting pure water from the RO system. Thank you US Water Systems for a wonderful experience from purchase, to installation, to post use. We will continue to do business with your company.