Japan Crate
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Veeery long shipping time
Ordered my Christmas box on November 26th and they shipped it on December 21st. I sent a message many times about my order, and at first the reply was pretty friendly and I thought they will ship it pretty soon. After that, I got different kind of messages how long the shipping will take. I understand holiday hurries, but what's the point to deliver a christmas box if you can't even get it on time? It was supposed to be a gift, which obviously will not be anymore. Also, they deleted my pretty casual comment on Instagram, when questioning the shipping time. Edit// Still nothing received on 4th of January. They won't refund the order, since it's already shipped. Howewer, the status of the package's tracking is not updating anywhere. 2nd Edit// 18th of January: A while ago they told me the package has been stuck at customs but is finally released. And now they answered, that the package may have been lost in transit and gave a 50$ gift card to their stores. Full refund would've been better 'cause I really have no trust to this company anymore. Better than nothing I guess.