Bitdefender
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Happy after all these years
While renewing my subscription with an upgraded service, the AI Bot said certain things would happen. Not so. Luckily, Alin reviewed the Bot Chat and found an error and contacted me immediately. All was straightened out; or so I thought. I kept getting renewal messages and decided to check into what my subscriptions showed. There was another "error". I pulled back up my email correspondence with Alin and explained my concern. The problem was immediately taken care of. You may wonder why I gave Bitdefender a 5* review. Yes - there were some billing and website concerns, but everything was handled quickly, efficiently and professionally by Alin. In the website world, a simple-in-the-mind task can get sorely twisted with not-what-expected results. It happens. But Bitdefender and Alin corrected problems. As far as Bitdefender "the product" goes - I've been a customer for at least ten years now and can say with confidence, my devices have been protected and I am immediately "warned" or "made aware" of potential breaches.