Travelocity
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Terrible experience.. DO NOT PURCHASE ALL INCLUSIVE VACATION PACKAGES FROM TRAVELOCITY
I am writing to express my extreme dissatisfaction with the customer service I received from your company. Recently, I booked an all-inclusive resort in Puerta Vellerita, Mexico, for which I paid $4000 through Travelocity. However, upon receiving a call from the hotel, I was informed that I would have to pay an additional $300 per night for all-inclusive services, and that they would not honor the Travelocity booking. After spending numerous hours trying to reach customer service representatives from Travelocity, I was finally informed that there was an error on the Travelocity listing, despite providing proof of the original booking that clearly stated all-inclusive services were included. To my dismay, I was then told that I would not be refunded for my package and ended up losing all of my money. I was forced to contact my credit card company to reverse the charge. As a result of this experience, I have lost all trust and confidence in Travelocity and I will never use your services again. I am deeply disappointed with the way my situation was handled and the lack of assistance I received from your customer service team. I find it unacceptable that I was not able to get a clear and timely response, despite my numerous attempts to contact the company. I hope that you take my complaint seriously and take appropriate action to rectify the situation, so that no other customer will have to experience what I went through. I would appreciate a prompt response from your team regarding this matter.