UNiDAYS
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Service desk is the worst!
The service desk employees are a disgrace. Today, I wanted to reconfirm my account. I've provided the same information as the years before (my student card and registration letter), with all necessary information visible. However, the service desk employees are not able (or not willing) to accept the documentation. They continuously ask for the same documentation and proof, without even looking or explaining what suddenly isn't acceptable anymore. Concise timeline: Me: Provided several screenshots of required documentation and proof. Employee 1: I am not able to verify the information. Me: Send the same documentation again, with the explanation that all info is available. Employee 2: Exactly the same message as Employee 1. Me: *getting irritated, because we're running in circles* Send the same documentation with circles around the required information. Employee 2: We are not able to verify and will close the request. Me: Send proof of last year's evaluation with the same documentation. Employee 3: That's an email from last year, which is not allowed. Me: Again, send all the required documentation and proof. What the hell are they doing? They do not read e-mail history, they are completely incapable of decent communication, and are a shame for the company. Update 11-05-2025 They just confirmed that the provided information has been accepted. The problem is solved, but the whole situation stays a shame for the company. Changed from 1* to 2*.