Direct Line
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Great customer service and helpful in a moment of crisis
The customer service team are excellent - really fast and efficient and if they arent sure on something they are honest and double check things and call you back. When our car was stolen they were amazingly fast at getting us sorted with the hire car. When we moved home they were really helpful in pausing my buildings insurance whilst we rented short term and then got it back up and running once we bought our house - super flexible and easy to talk to.