Travelstart South Africa - Travel Agency
Read all reviews for Travelstart South Africa - Travel Agency →
Do not book with Travelstart!
I have received truly horrible customer service from this company. My family and I had flights booked with Qantas via Travelstart for June 2020 to New Zealand, we had to cancel because of the Covid-19 pandemic. I am a health care worker, working on the front lines during this pandemic and how was I repayed? By losing R20000. I requested a cancelation qoute in March 2020, they indicated that we can choose between a full refund or a ticket suspension. In this email and in several subsequent emails they indicated that it will be a FULL refund, based on this we opted for the refund as we were all fearful of losing our jobs during the lockdown. After 7 months of waiting we finally got our refund, with a HUGE cancelation penalty deducted. Now Travelstart blames the airline saying they deducted the fee because the policy changed, why was I not informed? I trusted Travelstart to keep me well appraised of the situation. The pandemic has taken a financial toll on my family and this was the last thing we needed. I am really disappointed in Travelstart and will not be making use of them again.