The TJX Companies
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I placed an online order on October..
I placed an online order on October 18th. I paid for shipping, and it stated it would take 10-15 business days. I paid $100 for my order. It has been over the 10-15 days, and I have received ONE item from my order. None of my other items are even shipped yet. In contacting customer service, their response was that due to health concerns there are delays. I understand that things will be slowed slightly due to the pandemic, but to not even be able to give me a time frame of when I will receive my order is unacceptable. The one item shipped several days ago, and I have heard nothing since that shipment notification. Why am I paying for shipping which isn’t even fulfilled? What is the timeframe of my order? It’s too late to use what it was purchased for. I am hoping that at least it may be here before Thanksgiving. I am a regular shopper at TJ Maxx, and this experience is beyond disappointing.