48 Mobile
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BIG MISTAKE …
I dedided to change my current mobile supplier in september to save some money, big mistake .Its now October and I still cant use my sim. I have paid 2 memberships Customer service is a joke. I was sent a faulty sim. The pin1 and puk1 dont work. I was accused by an agent of entering the wrong pin 3 times which blocked the SIM card .I DID NOT DO THIS. I still have the original plastic sim card holder that came with the sim card which has printed on it the sim pin and puk code but the sim card will not accept these codes. I paid my membership in advance as I didn't foresee the people and poor customer service I would have to deal with. Really the test of good customer service is when there is a problem not when there is not. I know some customers have rated this comany highly but I wonder if they had any issues because its very hard to honestly rate a company until you have. I have been left very stressed and unbelievably disappointed by my dealings with this company. Why is it so hard to get decent customer service ?