Intercounty Estate and Letting Agent
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Great experience shame about the conveyancing
I would definitely recommend Intercounty. Every person I dealt with along the way was pleasant and professional. From the initial discussions with Bob, to the first viewings with Olivia and the consequent conversations with Will and Doug. I work in a sales environment and know the lack of empathy that can arise when dealing with people, especially when they are stressed and frustrated, which enevitabley we became during the process. I never felt I wasn’t listened to and that is the greatest asset your team have. Thanks and well done. The only reason I am not giving 5 stars is the recommendation of Intercounty Conveyancing (the dreaded Premier Property Lawyers). This was a let down, as all the positive things I experienced from Intercounty didn’t follow through with PPL. We were given a named conveyancer called Leanne Martin who was pleasant enough but was terrible at communication. She didn’t return calls or email and here phone went straight to answerphone most of the time. I guess these are a big general conveyencer that all the agents use. Unfortunately you end up feeling like you are thrown in a big pot and you become just another number. Why don’t Intercounty strike up a relationship with a local firm and then people may get the same personal positive experience?