Panache Cruises
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Panache offered the best deal on my…
Panache offered the best deal on my Explora cruise as I had called around to a number of agencies. Rep was very proactive with answering questions and booking the cruise. However, the alleged commitment to do end-to-end planning and help with every detail did not happen. I asked the rep about pre-cruise planning (excursions, dinner, etc) as we were arriving a day or so in advance of embarkation and I was told to contact the hotel's concierge. So despite all of the comms around how they will handle every detail, I did not find that to be true. They booked the cruise and performed a few tasks related to that booking (only upon my request and only after a few emails) and that was it (oh, except sending an email asking about planning my next cruise). It was a bit disappointing and I would have rated lower but gave them credit for giving me such a great deal on the booking. It is fine to just book the cruise but don't over promise and under deliver and misrepresent the scope of what you offer. That is not good customer service.