GYM SETS LTD
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'Not standard practice to notify customers of delays'
I ordered a power rack in September. I knew at that time it was pre order. Expected delivery 10/11/25 which seemed acceptable for the price i paid. I realised on the morning of delivery day i hadn't received any update including tracking so i called them. The staff member said that he was sorry but it was delayed until 16/12/25. I was extremely unhappy and asked first how could it be delayed by the same amount of time as the original pre order. Well I've worked it out, it wasn't a delay to the original order, they'd simply accepted more orders than they could cater for and just did another pre order with my money and expected me to be happy and accept that I also then said i wasn't happy as I'd had no update and asked why no-one had told me and that I'd only found out by me chasing them. He said 'it's not standard procedure to' i said 'are you joking? It's not standard practice to update customers of delays?' Absolutely ridiculous. So i have now received a full refund. Stay away. Terribly ran company with bad business practices and very poor 'standard practices'