Azamara Club Cruises
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Dishonest Cruise Line
We booked a cruise on Azamara Onward for August 2024 through our travel agent. We had IN WRITING on our booking form a $300 on board credit from a future cruise credit (Covid related) and also a $300 dollar per person excursion credit. (a promotion) When we tried to book a shore excursion at the travel agents the Azamara agent took it off the on board credit not the excursion credit. Azamara then said we did not have any other credit even though it was on our booking form. The travel agent was on the phone for over an hour only to be told we had been misinformed! This would appear to be mis- selling. We were so angry that we cancelled the cruise, losing our deposit of nearly£1000. We have sent the paperwork TWICE to the US office requesting the return of the deposit as we do not think it is moral to give credit and then as soon as booked deny all knowledge of it even though it is clearly written on the booking form and also on an email from Azamara confirming the credit. To date we have heard nothing. We would NEVER book with this company again.