Crystal Alpert

Feb 20, 2024

Since there was no reply option for the…

Since there was no reply option for the email received from Maddie , Consumer Experience Advisor at Too Faced I have written my response here. Case Number 10373556. Dear Maddie, Thank you for responding to my review via email. I honestly want to let you know that as a mother who purchased this for her children as a birthday gift, I find it frightening that it continues to be sold without more warning, other that small print at the bottom of the tube. My daughters and I applied the lip gloss to lips only, one normally would, yet the reaction occurred over their chin, cheeks nose and all around our mouth area. Your 'small print warning' should state that the reaction can occur all over the face, not just to where the product was applied. I have used many beauty products and I have never, ever had an allergic reaction to anything. Fortunately, we had an antihistamine on hand to take. I was very close to going to the local hospital due to fear of anaphylaxis developing. I am also a medical professional and my husband is a GP and therefore understand when an allergic reaction is occurring and how they occur. However the rate at which the allergy developed after applying the product to my lips ONLY, as my children also did, was alarming. I have since seen so many reviews and images online of people having the same reaction and am astounded and frankly horrified that something like this continues to be sold and marketed to young people without adequate warnings. Many people are unaware of how to manage an allergic reaction, may not have access to antihistamine and may develop serious breathing issues as a result of lip and facial swelling. I have thrown the product away and now my children have learned a very valuable lesson to never buy your products again. There are many choices on the market and it seems absurd that you would continue making such a product when there is known adverse skin reactions. Sincerely, Crystal Alpert