Cosmo Restaurants
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Cosmo Romford - Service Standards have gone to hell!
I recently celebrated my birthday at Cosmo, a place I’ve frequented for years, but this visit was deeply disappointing. From the start, the service was rude and unwelcoming. A staff member aggressively demanded upfront payment, shoving the card machine at me, despite half my party not even arriving yet. Later, a missing drink order was met with more hostility. To top it off, although they stored our cake, the staff's inhospitable attitude made us feel so unwelcome that we decided to leave with it rather than celebrate there. They even brought out someone else’s cake by mistake. Overall, a frustrating and disheartening experience.