YES RENTALS
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Say No to Yes Car Rentals
Say No to Yes Car Rentals I rented a car from Yes Car Rentals in Christchurch, as part of my rental I took out full insurance (I do this with all the car I rent out) I then noticed in the terms and conditions that roadside recovery or assistance was not included in this insurance, when I asked about it I was told that I would need to pay up front for any roadside assistance needed on the vehicle. So basically no matter what is wrong with the car once they get it going it's your fault. Now I've never ever had to call roadside assistance for any car I've rented out (I've rented cars across Europe and the US) but unfortunately due to Yes Car Rentals using cars that are well beyond at least ten years old (ours was 15 years old) issues will arise. And low and behold ours had a battery connection issue, we rang to get help, I was told it would be up to six hours to get someone out to me, and that I needed to pay a minimum of $170 dollars for this service, when I asked why I was shouted at by the customer service assistant. Luckily our host was able to ring a local mechanic who came within 20 minutes, diagnosed the issue (a loose battery cable) fixed it and we were on our way $130 lighter. Now came the biggest issue, when I returned the car and was asked how the rental went I explained this and gave them a receipt for the call-out, I was then asked for a full roadside report on it to prove it wasn't their issue. They then claimed they sent a mechanic to me but they couldn't find me, this is not true as I have a mail from their car fleet manager telling me they cancelled it as they couldn't contact me. I then pointed out some issues with the car that I (and the mechanic who helped us) thought should be fixed before any further rental of the car happened. Tyres needed replacing, tracking was off, both doors needed to be looked at as they didn't open and close properly. This is when I had my second Yes Car rental employee shout and me and tell me I'm not a mechanic so I don't know what I'm talking about, I took a photo of the door not closing and said I've had enough and was leaving, this member of staff then refused to let me leave blocking my way on a public road and used his body to try and push me back, claiming I have taken a photo of him, which I hadn't. I showed him my phone before I was allowed to go on my way,. They may be very good if you have no issues but as soon as you have one, you are going to end up out of pocket. Stay away from this company, go to one of the companies that have a desk in the airport,