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Energy Ombudsman
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I highly recommend the Energy Ombudsman team
They are amazing. I wasn't really expecting anything when I contacted them but surprisingly James Turner called me up. It was a chaotic day, dog was going crazy, postman at the entrance, I was stressed but James was ever so kind and patient. He listened very carefully. Amazing man. He literally brought an end to my 5 months of hell dealing with EDF energy (the people are good but the system not so). Thank you very much, Energy Ombudsman. The website is really good as well, very easy to navigate. I highly recommend using them.