Economy Energy
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Having switched supplier when Economyenergy couldn't even come close to offering a competitive tariff, I am having great difficulty in getting a refund of £351-98 outstanding credit when my contract ended on 10/10/18. This includes a direct debit taken on 23/10/18, almost two weeks AFTER my contract ended, and even though my account was in credit. I was told by them that a refund would have to wait until my final bill was generated, which wouldn't be until 3rd December. This seems ludicrous as my last electricity statement was on 25/10/18, and there is no justifiable reason for it not to cover the end of my contract. It is just a crude excuse for Economyenergy to hang on to MY money for as long as it can. UPDATE. 15th December, still no refund UPDATE. 30th December, still no refund. Judging by the comments on here it looks like starting court proceedings is the best way to recover what I am owed. Regardless of what Economyenergy are claiming, they are going to go bust. No energy supplier is going to stay in business without attracting new customers, and who in their right mind would sign up to them now? They simply cannot be trusted. UPDATE. 4th January. Finally, Ofgem steps in and bans these weasels from accepting new customers. Now they can concentrate on refunds. Hard to believe they'll get any new custom after the 3 month ban ends.