CAMPING-CAR PARK
View company profile →
CC Marketing failures
So disappointed with their marketing and customer service. We always use the app when away to find sites. Early Sept 2024, kept getting pop up stating if we stay at sites now we qualify for free nights which have to be taken before 31st March 2025. Email would be sent in Oct conforming the number of free nights. Well we never received email so I chased, got a lovely email stating we had 7 free nights to book abd take before 31st March. I had yo renew passport in jan and was not sure the timescales so left booking until passport returned. After reviewing sites, I contacted CC as soon as passport renewed. I was advised there was a limit of 100,000 free nights available and had been used up. Ie hard luck. My upset, the app never gave any indication there was a limit on the number of booking nor did the email I received confirming 7 free nights. CC do not want to know or even offer a comprise. We booked in good faith and feel CC misadvertised this offer. Will certainly not use as much this year. Very disappointed.