Antje

Nov 11, 2019

First impression not the best, after complaint everything fine

The lady at the front desk was totally rude. One had the impression of being disturbed and not being welcome at all. I got a lousy room. Not clean and absolutely uncomfortable. It was cleaned with some toilet paper that was made wet and in the bathroom were still the hair of the predecessor. Disgusting. When asked if I could change to another apartment, she rejected me with a gruff no. The next day I called the manager hotline. Here I was greeted warmly and got another room, by feeling very comfortable. A great service.