Remove My Car
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I had a terrible experience with…
I had a terrible experience with RemoveMyCar. I arranged for them to remove my car 12 days ago, but the driver never showed up. I called the next day to reschedule, and they gave me a time window of 8am to 3pm two days later. However, the driver again did not show up or call to reschedule. I called the next day, and the driver said his truck was broken and in the shop. He said he would come today from 1pm to 2pm, but he never showed up or called. Even if the driver's truck was broken, I would have expected him to call and apologize for not being able to make it. I am very disappointed with the level of service I have received from RemoveMyCar. I would not recommend this company to anyone. I am also disappointed with the way RemoveMyCar has responded to the negative reviews they have received. They have accused their competitors of writing fake reviews in order to damage their reputation. However, I believe that the negative reviews are genuine and reflect the poor service that many customers have received. Still have the car 12 days later! I hope that RemoveMyCar will take steps to improve their customer service. UPDATE After I added this review, Remove my car called me and said they had no idea the driver was having such problems! I guess talking to Remove my car 4 times on the phone about the driver does not count for anything. Remove my car said that they would have a new driver contact me within a few hours. It’s been another day and I still have not heard anything from anyone about having the car removed! Looks like I am going to have someone else remove the car for 100£ less because Remove my car is not up for the simple task at hand!