Jack

Jack

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Jack

AF

Affinity Water

View company profile →

1 out of 5 stars

HUGE annual price hike in a cost of living crisis!

I am absolutely appalled by the recent news that Thames Water is increasing wastewater charges by a staggering 40%, and Affinity Water is hiking clean water charges by 29%. This blatant disregard for customers is not only shameful but deeply insulting. These price hikes are nothing short of exploitation. The water industry is supposed to be essential, and yet here we are, with two companies that have the audacity to raise their prices at a time when so many are already struggling. In the face of a cost-of-living crisis, how can these companies justify price increases of this magnitude? It feels like a direct slap in the face to households already struggling to make ends meet. Thames Water’s 40% increase in wastewater charges is particularly galling. Wastewater is a basic service, not a luxury, and yet the company seems to think it’s acceptable to exploit consumers to the tune of such a huge hike. Affinity Water’s 29% increase for clean water fares no better. Both of these price hikes are nothing more than corporate greed disguised as necessary adjustments for "inflation" or "rising costs," but let’s be real – this is nothing but profiteering. Let’s not forget that these water companies are often not short of cash. Thames Water, for example, has been involved in multiple scandals related to poor service and mismanagement, yet they seem to have no hesitation in passing the buck to the customer. Affinity Water is no different – their customer service record is abysmal, and yet they continue to prioritize profit over providing the most basic of services at reasonable rates. It is unconscionable that the government and regulators continue to allow these price hikes to go through unchecked. The people who are being most affected are those who can least afford it. How are families, pensioners, and low-income households supposed to keep up with these astronomical increases in essential services? The lack of accountability and empathy from these companies is nothing short of disgraceful. Edit: “Becky” has replied saying they’ve reached out to me, but they haven’t. It’s clearly an automated message.