OFFICE
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Online order returned to store .. unhappy customer 😪
I ordered trainers online which arrived in only 3 days, great! They did not fit so was advised I can return to store. I returned these to the store and the woman instore confirmed my online order details and confirmed my return (even offered to order in bigger size and send to address on file, nothing arrived) and then advised I would receive email confirmation as this was an online order so seemed legit, I mean office are a big company why would it not go through smoothly. I paid for this order using klarna and for those who use it know you can record on the klarna app that you have returned an item. Over a week later klarna notify me saying office rejected my return and now they want me to pay for trainers that the store have. This is so unprofessional and I have been sending emails back and forth to try have this resolved and calling stores but at the moment I am left without my purchase but still having to pay for the order although it was returned. My order number W75048302 jusy incase office want to help their customer.