Coffee Friend
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Ended up cancelling
Ordered, using PayPal due to the cost of the Lelit Bianca - had confirmation of payment complete, order confirmation - great. Email the next day stating I had not paid, called as I can prove I had. Was told it was my issue, I should contact PayPal - did that, was categorically told that my payment was successful. Called the company back they said they would investigate and get back to me… no response… Responded to the email multiple times with evidence, no response. Via email I asked to cancel and refund the order, again no response. Called back company again - who again told me this was my fault - so I have cancelled my order. Fine - now I’m waiting for my funds to be returned - which PayPal have told me is within their power - but hey, 5 days and I’ll raise a dispute per guidance. Awful service, opaque information, and judging by the more recent comments - looks like they are having problems