Southwest Airlines
View company profile →
Bad flight attendant
Bad flight attendant I asked for an alcoholic beverage When it came time to pay she told me I need to pay with card and I can't pay with cash. (My 2nd time flying with them) Eventually after both of us understood that I lost my debit card, I asked how much the drink is worth and she said $7. I since I can't pay with cash can I get a complementary? She said that she would think about it. When she came back she said she was sorry and that she couldn't justify the complementary drink. And helped me understand that she might be brought in for questioning and whatnot. And I agreed with her that I didn't want her to get in trouble as well. If that was going to cause an issue. During the conversation on what was needed to justify a complementary drink and I wanted to pay for this drink and I wasn't able to pay by card she said... "Im sorry if alcohol is all you ever drink in your life." Literally that is what she said. I said, wait what? She said she was just playing after that. I said Susan i'm done talking to you. Flight 3262 from geg to Las vegas Don't get me wrong, I love south west... This is just a 1 off with the flight attendant. Their cancellation policy on if you can't make a flight and other perks are awesome. I was thinking about getting their credit card for the flight mileage and whatnot. I'll probably still fly with them but wow, For an employee to tell a person "i'm sorry if alcohol is all you ever drink in your life" is absolutely out of the ordinary.