TUI Cruises
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TUI medical malpractice
My wife fell ill with vomiting whilst onboard the TUI Marella Voyager on 14.07.2023. The only thing she eat different to me was the beef curry. We rang for medical assistance and I've covered the problems we experienced , and still have not resolved separately, on Trustpilot. I've managed to get hold of an e mail from the onboard Dr sent to TUI in relation to my previous, and still ongoing complaint. TUI have charged £800 for overnight observation for my wife and this is clearly stated by the Dr in her own words. The issue we have with this is that my wife was discharged by the Dr after approx 2.5 hours. She spent the night in our cabin. For some one to receive overnight observation they have to be at the very minimum, observable. This seems a minimum requirement. She was 8 decks above and we did not have medical staff in our room overnight. This is fraud ie charging for a service or product not supplied. I've tried to engage with TUI on this very serious issue but they just ignore us hoping we'll go away. I won't. I had to pay the finally onboard bill to TUI and as we were handed this 10 mins before our pick up for the airport i wasn't in a position to the read all the paperwork until i got home and that is when i saw the £800 charge for overnight observation in the medical centre. I've been trying to resolve this since 15.07.2023 and still ongoing with no end in sight. Fraud is a serious accusation but TUI are just not interested in engaging.