Allianz car and home insurance
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Changing an insured vehicle
Appalling. Carrying out an important change to a car insurance policy with no facility to speak to an agent who could confirm that I have correctly added the replacement vehicle is disconcerting. At renewal, I will not renew the policy with you, but will instead seek out a company employing people (real humans) to answer customer queries and offer reassurance that any changes made have been made correctly. I am going to share my experiences widely at work and on social media. I am very disappointed with the "service" you offer; God forbid, I ever need to make a claim, I dread to think how I could possibly do that online without being able to talk to anyone!