Freeletics
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Double Charged & No Refund – Avoid This Company!**
⚠️ **Double Charged & No Refund – Avoid This Company!** **Rating:** ★☆☆☆☆ (1 Star) **Review:** I am writing this review to warn others about Freeletics' **unethical billing practices** and **terrible customer service**. Here’s what happened: 1. **Double Billing Scam:** - On **June 9, 2024**, I was charged **959 TRY** for a 1-year subscription. - On **June 16, 2024**, Freeletics **charged me again (1099 TRY)** for the **exact same subscription period** (June 2025–June 2026). - Attached screenshots prove this is a **systematic error** (or intentional fraud). 2. **Customer Service Refusal:** - Freeletics repeatedly claimed *"only Apple can help"*, which is **a lie**. - App Store Policy 3.8.6 clearly states **developers must handle refunds for unused services**. - They ignored my emails with legal warnings (EU/Turkish consumer laws). 3. **No Resolution:** - After 10+ emails, they still refuse to refund the duplicate charge (**Transaction ID: MX9Q06L3GQ**). - Now I’m forced to file: - A **bank chargeback** - Complaints to **European Consumer Centre (ECC-Net)** and **Turkish Ministry of Trade** **DO NOT TRUST THIS COMPANY!** They: ✓ **Ignore consumer rights** ✓ **Blame Apple to avoid responsibility** ✓ **Profit from billing "errors"** **Update (XX/XX/2024):** Freeletics still hasn’t resolved this issue.