H10 Hotels
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H10: Never again!
We just returned from a 4-week stay at the H10 PALACE HOTEL in Costa Adeje, Tenerife. Room prices ranged from 180 to 250 € per night We had booked the most expensive one they call “Privilege”. Upon arrival they gave us a letter stating: “We trust you’ll enjoy the exclusive and personalized attention of the Privilege service.” Unfortunately we did! We arrived late on Sunday night, next morning at 8 a.m. we were awaken by banging noises in the adjacent rooms. There was some kind of construction work going on. Next day, Tuesday, same thing. With good weather this would have been a minor nuisance but it was unusually cold and rainy so we were often in the room. I went to the dedicated Privilege front desk. They told me they were redoing the bathrooms, taking out the tubs and retiling but it will end Friday night. This being unacceptable I asked to be moved to another room and I was told they cannot do that because all available rooms are booked for future arrivals (all future arrivals deserving a better service than me?). They offered to cancel my prepaid stay and reimburse me the balance. Did I want to find myself in the street with wife and luggage, looking for a hotel. Of course not. To be nice they did throw in free house-wine (which I don’t drink) and free water during dinner that wasn’t a fantastic compensation for the extra 70€ a day but I didn’t really have a choice and we did stay. Friday night, work did stop as promised. Week 2 and 3 were quiet –no more construction work. But the final week the workers were back to redo 5 rooms facing ours. Unending banging! Back to the front desk same question and same unacceptable response. They cannot move us but they understand (hurrah we feel better because they understand!) To show good will they did throw a free 30 min massage in their spa for each of us. We could be booked for Friday 12 noon (last day of our stay) nothing else being available. My wife took the offer and went for the massage as scheduled. She came back right away and told me that due to a scheduled monthly rescue exercise the spa is closed at noon but she could reschedule her massage anytime next week. We didn’t bother to complain but we are not stupid enough to try our luck again in any H10 hotel