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This is actually the first time in my…
This is actually the first time in my life that I’m writing a review, and I’ll keep it short. I’ve never experienced such poor customer service. I was told I would receive a text message 30 minutes before the driver arrived. Instead, I got the message at 12:56, and the driver was at my door just 7 minutes later. The idea was, after receiving text i will drive home and receive the goods but The driver called me and said he was at my address and can not wait for me. I explained that I was at work and would need 15 minutes to get there. I kindly asked if he could leave the boxes at my door on the first floor, but he refused. I then called the company. Since my Danish isn’t very good yet, I politely asked the woman on the phone, named "H****", if we could speak in English. She immediately said “NEJ” — a loud and clear “no.” I explained that I’m new to Denmark, still learning the language, and asked again if we could speak in English. Again, she just said “NEJ.” I tried to explain my problem in Danish as best I could, but she kept saying things I couldn’t understand. Eventually, I gave up, said “okay, thanks,” and she coldly replied “good day” and hung up. Extremely rude and unhelpful service.