Trudi

Feb 22, 2023

Issues using the Grubby website to change delivery day

I had issues with changing the delivery of food as I wasn’t going to be at home on the usual day. The food arrived on the day I didn’t want ig so I refused to accept the order. Then a Grubby employee rang me and almost argued with me that their online experience was fine and it was my fault. They also reminded me that they were a small company and would have to absorb the cost. We’dagreed Mondays delivery would be cancelled and I’d get the next delivery on Friday 24th. I get a text from Hived today stating they’re delivering my parcel today. Needless to say I won’t be accepting the parcel. I’ve unsubscribed from Grubby and am going back to buying my own ingredients and using my own recipes.