Affinity Water
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I raised a Formal Complaint against…
I raised a Formal Complaint against this outfit for deliberate profiteering following the price rise of 1st April 2023. My bill had been estimated, with a reading at nearly 45% higher than the same period last year. I sent them an actual reading which turned out to be lower than the same period last year. This means that they had charged me at the higher rate for the period after the price rise. They were quick enough to phone and make pathetic excuses as to why they had estimated my bill instead of taking a reading, which has always been the case in the past. In addition my complaint was dismissed without any formal written response, and I was told to complain to Ofwat. Ofwat will not pursue a complaint unless the formal complaints procedure has been followed, which I had at all times, but without a written response from Affinity I'm stuck with nowhere to go. Disgusting and cheating outfit. Why is it that we can't change water supplier as we can with gas/electricity?