gpmotorcycles
Read all reviews for gpmotorcycles →
I booked in my Voge DS525X for its…
I booked in my Voge DS525X for its first service with GPMotorcycles as it was the nearest recommended service centre to me despite being 63 miles away. On arrival we were greeted in a warm and friendly manner. My bike was taken into the workshop and we left it with them. A couple of hours later I received a call to say the first service had been completed and was ready for collection. Once back at the premises I spoke to the workshop staff to see what had been done on the first service. To my surprise they were vague and told me that the oil filter hadn't been replaced but the engine oil had. I knew this was the case as I'd marked the oil filter prior to its first service. Despite my raising the issue of replacing it, I was told it wasn't required until the next service 12 months away. I duly paid for the service and headed home. Once home I contacted MotoGB to ascertain the requirements for the first service and they stated that the oil and oil filter require changing on the first service as per the service schedule. To rub salt into the wounds GPMotorcycles had charged me for a new oil filter on the hand written invoice. I rang GPMotorcycles and reiterated this and they agreed to change the oil and oil filter if I returned a couple of days later and refunded me for the oil filter that had NOT been fitted. I took the bike back to them and they did the rectification work as agreed but at no time did they offer recompense for the fuel or inconvenience. The reception we got was frosty to say the least. This is the first time we have used GPMotorcycles and from their poor customer service I doubt we'll be going back any time soon.