ACIS Educational Tours
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Terrible Mishandling of Covid19 and Travel
In 2019, I planned a trip for April, 2020 to Peru. However, when Covid19 became a looming problem, ACIS refused to cancel the trip. Instead, based on my concern for the health and safety of my students, I cancelled it myself under ACIS "expanded" refund policy. I was very, disappointed that some of the students ended up losing $1000 from a trip that cost just under $4000. The refund policy was written in the most confusing language--parents (and I) thought that the most the participants would lose was $650. ACIS attempted to sweeten the loss of $1000 by offering a "voucher of $350" for another trip--most of my students were seniors and the voucher was worthless to them. I would NEVER book another trip with this company. In addition, while I was anguishing over whether or not I should cancel the trip, my ACIS tour representative decided to take an unplanned family trip, because "this was the worst week" of his life. This left our group high and dry without a specific person to contact.