SriLankan Airlines Official
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Gone down hill…
Srilankan Airways used to be my preferred Airline from London to Colombo (Sri Lanka) as has direct flights, good flight times, the cabin crew are courteous / friendly and was fairly overall good value. Sadly, things are not so good nowadays. The flight prices have over doubled in price in the past couple of years, the cabins and seating are looking tired and un-clean, The entertainment system and seating is touch and go and the food quality and choices declined. In July (24) I did a return flight and this was my experience from this trip: LHR – CMB 16/7/25 Check in very slow, even after checking in online and self printing of baggage labels . My entertainment system was totally dead and the cabin crew could not reset., so had a long flight with very little to do (I could not even charge my phone to use that) As we were approaching Colombo airport we noted 3 people around us using their sick bags, at the time we thought this was due to turbulence, but a few hours later my wife too was very sick, so suspect the food was not as fresh as it should be. I did actually e-mail SriLankan Airways customer service about this but they just didn’t bother responding other than the automated mail saying are will deal with my enquiry with 10 days (this was more than 10 days ago!) Our return flight back to LHR on 28/07/24, was slightly improved, but this time it was my wife who had a faulty entertainments systems and I just had a seat they would not recline and had a dodgy arm rest the squeaked for 11 hours. So unless to really need a direct only flight, I would advise not using SriLankan Airways as there are many other routes that are better and cheaper including Emirates / Qatar who are both excellent pending you don’t mind a stop on route. I have travelled this route with many airlines (as my wife has family there) but sadly I have to say SriLankan Airways has gone from my preferred airline to my last choice in the future.