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Energy Ombudsman
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Excellent communication and description…
Excellent communication and description of the quite straightforward process. My SMART meter has not worked since last July and the Energy company after many excuses (the best being that I live in a remote location) are only sending someone to look at it in February. Don’t be fobbed off, regardless of location you are paying these Energy companies for a service. Hold them to account, complain once you have a final response or eight weeks letter if still not satisfied contact the Ombudsman.