Regent Seven Seas Cruises
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Very poor service from Regent
In Dec 19, booked a cruise to Miami in Jan 21, paying deposit of £2200, after seeing tv programme about RSSC Splendour, never travelled with them before. Due to Covid-19, we asked if we could change to a European cruise in Apr 21, which Regent agreed to. However, due to a major change in the itinerary we asked to cancel. We received an official cancellation notice showing that no penalty charges were applied and page 2 of this notice quite clearly stated 'a refund is due as cruise cancelled outside of 151/121 days'. But no refund has been paid 2 months later. Contacted Regent who say I am not entitled to refund as my money does not exist now, my change of cruise had a 'Future Cruise Credit' applied! I do not want a voucher, I would like my money back. I was never informed of this change in RSSC's policy, nor was I notified of the major itinerary change. Not good enough service at all Regent, you should do better. Have asked bank to do a Chargeback and/or Sec 75 claim. I will not book again, ship luxurious, service not!