BLUESEA Hotels
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Best 'what you pay for vs what you get' example
I went ahead and booked with Thomas Cook just trying to support the business. Big mistake. The chosen resort was a 4 star and looked absolutely great in the pictures. BLUESEA Club Marthas is the name of the resort. As soon as I have arrived everything changed. The grim atmosphere of a half dead. The ran down once four star hotel has 'welcomed us' as soon as we exited the shuttle bus. We have then been checked in and taken to the room which was disgusting, it made me feel sorry for the people staying in that place. The cheap laminated floor was all scratched, worn out and coming apart, the bedroom furniture was rotten at the point of contact with the floor and well worn, with cigarette burns on the bed side. The kitchen was all rusty and dirty, the bathroom was as old and worn out as the rest of the suite. I went downstairs to tell Martha, the receptionist and after I tried to tell her nicely that we cannot stay in such conditions, she said that if we are not happy with the hotel, there is nothing they can do to make us stay and that we will have to contact Thomas Cook for the refund. While my wife and daughter went around and seen the deplorable state of the rest of the resort, I stayed in the room to find a decent hotel and off we went. The following day we have contacted Thomas Cook which has refused to refund us saying that we have been provided an alternative room and refused, therefore Bluesea Club Marthas will not refund us. When contacted, Assilis the manager of Blusea Club Marthas has been very friendly and asked me to call back at 4:00pm that day to give him time to sort the issue. When I have called back at 4:00pm I have been told that Assilis has finished work at 3:00pm - very professional of him. All in all a very dishonest business ran by crooks that would do anything to humiliate anyone that has the guts to complain about anything.