TSB
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Long time user, first time posting.
Having banked with TSB (then Lloyds TSB and back again) I have never had any problems with my money, getting information or dealing with any issues that have arisen from my account. Customer service and response times have been superb and I have recently had to apply for a credit card (more for identification than need) and I found the online process easy to understand and following the steps was simplicity itself.