Rixos Hotels
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Bad Experience
We've always spent our vacation in Sharm El Sheikh but this time we've decided to follow our friends' suggestion and stay at Rixos Seagate Hotel and I like to inform you with my experience in the hotel. The first impression was that the hotel was so amazing and elegant but unfortunately I was shocked and not pleased due to the situation that happened with us while having dinner at A La Carte Restaurant. There was an employee there called Nariman or Nermine as far as I can remember who was smiling and looking at at my husband all the time, and she was acting awkwardly, so I thought she needs tips and that's why she acts in that silly way. Then she came to our table and started talking to my husband neglecting my presence as if I am not there. She started asking my husband questions like "Do you have a suitor for me looks exactly like you?" "I have a nice voice and I can sing for you a special song". After that the harassment started and she looked at my husband in an unacceptable way and when I told her that's enough and she has to stop, she replied by saying that she likes to joke with the guests and added that she's in a relationship with the department manager and when I asked her what the department name is, she said "Mahmoud". I wanted to talk to the department manager and complain to the hotel management but my husband refused because he didn’t like to make problem specially in our stay, but that's not an acceptable employee's level to work in such a known brand, five star hotel, so you must choose employees who have manners and polite to suit the name of your hotel. My husband and I were thinking of extending our vacation until the new year if we liked the residency, but we left on the intended checkout day and went to the Maldives for two weeks. We were very happy not to mention how politely the employees dealt with us there and we felt a huge gap in how the employees treated us at Rixos and there. I decided to write my review on Rixos website and tripadvisor but I couldn't because of the bad internet connection in the place we were in but now I am sharing my very bad experience with you from America in order to avoid the repetition of this situation with my friends or with other guests.