Jen

Feb 2, 2021

Decent home, several issues.

We were excited to take a socially distanced/isolated trip with our kids (4&2). Pros: -pretty easy beach access. About a 1/4 mile. We were able to carry both kiddos + all their beach paraphernalia without too many issues. -spacious home, ranch style, easy to navigate. Pet friendly. -when contacted re: issues people were kind/tried to be helpful -fenced in back yard with grass (and AstroTurf) -beautiful pool&spa. (Particularly loved the large ledge where the kids would have been able to sit and play in the shallow water easily.) -home appeared clean for the most part Cons: -large sliding door windows off the living room (3 sets). No curtains. Felt people could be looking right in at us. Front door too, was made of glass. So seeing right in was super easy. -found a large roach in the home. (Dead) - put in emergency work order questions in the morning that weren’t followed up with all day and needed me to place a phone call the following day. -tv broken in one bedroom (the one we wanted to hook our video game system Up for the kiddos to play their wii 😅) (disclaimer- we could have had this looked at or replaced if needed. However we have some circumstances that really make us feel like isolating as much as possible during covid so we opted to leave it broken and accepted they wouldn’t come in the home) -living room tv to isn’t on proper setting so despite being large, it’s not a great picture and just looks wonky. -WiFi went out a couple times (but restarted by unplugging connection and plugging in again) -we communicated with five star via phone & email about desire to have pool heated. We understood the pool takes 24+ hours to heat so we were patient. Water not warming. Contacted five star. They said they’d send someone to look. Next day still Cold. Contacted five star. Said the owner remotely started the pool heat. Next day still cold. Contacted five star. They contacted the vendor to look. Finally started to heat on Saturday. (We arrived Monday and left Monday at 3 am) so it was pretty much useless by the time it was hearing for us properly. You pay $75/day to heat the pool which is excessive to begin with. However, this fee was waived for us after all the issues regarding the pool/heat. -communication should have been better regarding issues with the home + pool. I’m pretty flexible if you keep me Up to date. I felt that I was not kept in the loop about much without me following up myself for updates. -one of the beach access key fobs didn’t work. Which we didn’t know until we got to the beach. Yes it’s only a quarter mile away but with heavy kiddos who wanted to be carried + all their junk they “need” at the beach, it’s a lot to walk down there. Was frustrating to have to run home and leave antsy kiddos wanting to go to the beach. -light switches seemed dirty - but was able to Clorox wipe most of the gunk off. -furniture and home worn in many places -there’s an ice maker! (But it looked pretty dirty and the ice scoop that everyone uses is just right in there. With covid that’s just not my thing right now) -the pool vendor came by to clean pool + add salt. As a renter we should be made aware of when people are coming to The home. Esp with dogs - had they opened the gate our dogs would have escaped. Again, boils down to not the best communication. -master tun drain broken -there appeared to be a camera in the backyard by the door. Five star informed me cameras aren’t permitted except a Ring doorbell. I wasn’t too excited about the thought of a camera (or what we thought was a camera) in the back. Manager Anthony seemed sympathetic to our situation. Awaiting to hear back about poor stay. Rented home solely for pool. Could have rented any other home in the area. But was stuck there with a 60* pool 5 of our 7 days. My kiddo was so in love w the pool+spa&wants to stay again. I *might* stay again bc I’ll do anything for my boys. Hopefully things would be better.